FAQ

Delivery times depend on your selected shipping method and destination. Once your order is placed, it typically takes 1-3 business days to process. After processing, standard shipping usually takes 5-7 business days, while expedited shipping takes 2-3 business days. You will receive a confirmation email with tracking information once your order has shipped. You can also track your order status in the "My Orders" section of your account. If you have any further questions or need additional assistance, please contact our customer service team.

You will receive an invoice for your order via email shortly after your purchase is completed. The invoice is typically sent within a few minutes but may take up to 24 hours in some cases. If you do not receive your invoice within this time frame, please check your spam or junk mail folder. You can also access your invoice in the "My Orders" section of your account on our website. If you need further assistance, please contact our customer service team.

Delivery time based on Standard Shipping method it will take up to 5-7 business days. Please note that it takes 1-3 business days to process your order before it is shipped. You will receive a confirmation email with tracking information once your order has been shipped. If you have any further questions or need additional assistance, please contact our customer service team

Yes, we offer live chat support to assist you with any questions or concerns you may have. Our live chat support is available during the following hours:

• Monday to Friday: 9:00 AM - 7:00 PM
• Saturday: 10:00 AM - 4:00 PM 
• Sunday: Closed

To access live chat support, simply click on the Whatsapp icon located at the bottom left corner of our website during the available hours. Our customer service representatives will be happy to assist you.

If you need assistance outside of these hours, please feel free to contact us via email at support@jiarah.com or call us at 011 499 56 099.

To place an order, browse our catalog, select the items you wish to purchase, and add them to your cart. When you're ready to checkout, click on the cart icon and follow the prompts to enter your shipping and payment information.

During checkout, enter your discount code in the designated field and click "Apply." The discount will be reflected in your order total. Please note that only one discount code can be used per order.

If you receive a damaged or defective item, please contact our customer service team immediately at support@jiarah.com or 011 499 56 099. We will arrange for a return or exchange and ensure that you receive a replacement as soon as possible.

If we have physical store locations, you may have the option to pick up your order in-store. Please select "In-Store Pickup" during checkout and choose your preferred store location.

If your order is missing an item, please contact our customer service team (with proof of opening box video and picture immediately) at support@jiarah.com or 011 499 56 099. We will investigate and ensure the missing item is sent to you promptly.

We accept various payment methods, including major credit cards (Visa, MasterCard,MaestroCard, RupayCard, and American Express), PhonePe, UPI, and Google Pay. For more information, visit our Payment Options page.

We offer a 7-day return policy only for most items. If you are not satisfied with your purchase, you can return it within 1-2 business days of receipt for a refund or exchange. Items must be in their original condition, packaging and Unused. For more details, visit our Returns policy page.

Yes, we take your privacy and security seriously. Our website uses SSL encryption to protect your personal and payment information during the checkout process. For more information, please read our Privacy Policy.

Sale items are eligible for return or exchange unless otherwise noted. Please refer to our Returns & Exchanges page for more information on returning sale items.

Sales tax is calculated based on the shipping address and will be added to your order total where applicable. The tax rate and rules vary by location.

If your payment is declined, please check that your billing information is correct and that you have sufficient funds. If the issue persists, contact your bank or payment provider for further assistance.

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on the carrier’s website or through the "My Orders" section of your account.

Yes, we ship to select international destinations. Shipping rates and delivery times vary by country. Please check our Shipping Information page for more details on international shipping options and rates.

Yes, we offer digital gift cards that can be purchased on our website. Gift cards are delivered via email and can be redeemed during checkout. They make a great gift for any occasion!

To create an account, click on the "Sign Up" or "Register" button at the top of our website. Fill out the required information, and you will receive a confirmation email once your account is set up. Having an account allows you to track orders, save shipping information, and more.

Yes, you can add items to your wishlist by clicking the "Add to Wishlist" button on the product page. You can view and purchase these items later from your wishlist.

Yes, we offer discounts for bulk purchases. Please contact our sales team at 011 499 56 099 for more information on bulk pricing and availability.

You can reach our customer service team via email at support@jiarah.com, by phone at 011 4512 6302, or through live chat support during business hours. We are here to help with any questions or concerns you may have.

You can subscribe to our newsletter by entering your email address in the subscription box at the bottom of our homepage. You will receive updates on new products, promotions, and exclusive offers.

We value your feedback! You can provide feedback by filling out the survey included in your order confirmation email or by contacting our customer service team at support@jiarah.com.

We offer free standard shipping on orders over a certain amount. Please check our Shipping Information page for the current free shipping threshold and details.

Only one discount code can be used per order. Discount codes cannot be combined with other offers or promotions.

The availability of an item is displayed on the product page. If an item is out of stock, you can sign up to be notified when it becomes available again.

You can leave a review for a product by visiting the product page and clicking on the "Write a Review" button. We appreciate your feedback and it helps other customers make informed decisions.

Yes, you can enter a different billing and shipping address during the checkout process. Please ensure all information is correct to avoid any delays in processing your order.

Unfortunately, we cannot combine multiple orders into one shipment. Each order is processed and shipped separately.

Yes, we offer gift-wrapping services for an additional fee. You can select this option during checkout and add a personalized message to your gift.