Return Time Frame: We offer a 7-day return policy from the date of delivery of the product.

Eligibility Criteria: Items must be in the original condition, unboxed or unused, with tags, and in their original packaging. Customers need to provide a receipt or proof of purchase.

Return Process: Customers can initiate a return by raising a return request directly from our website. Once the return request is submitted, they will receive a return shipping label and instructions for returning the package.

Damages and Issues: Customers are encouraged to inspect items upon receipt and report any defects, damages, or wrong items immediately for resolution.

Exceptions/Non-returnable Items: Due to hygiene conditions, we are unable to accept returns for items such as lingerie, undergarments, socks, and other intimate apparel.

Exchanges: The quickest way to exchange an item is to return it and then make a separate purchase for the desired item.

Refund Process: Customers will be notified upon receipt and inspection of their return. If approved, refunds will be automatically processed to the original payment method within 10 business days.

We strive to make the return and refund process as smooth and hassle-free as possible. If you have any questions or concerns about our return and refund policy, please contact us at support@jiarah.com