Shipping Policy

At Jiarah, we are committed to ensuring a smooth and reliable delivery experience for our customers. We understand the importance of receiving your purchases on time and in perfect condition. Our Shipping and Delivery Policy outlines the procedures, timeframes, and guidelines to help you better understand the process from order placement to receiving your items.


1. Operating Hours

  • Website Availability: Our website, jiarah.com, is available 24/7, allowing you to browse our collection, place orders, and access your account at any time, regardless of weekends or holidays.
  • Order Processing:
    • Orders are processed during our business hours:
      • Monday to Friday: 9:00 AM - 7:00 PM
      • Saturday: 10:00 AM - 4:00 PM
      • Sunday: Closed
    • Orders placed outside of business hours will be processed on the next business day.

2. Delivery Timeframe

  • The delivery timeframe varies depending on the shipping method, destination, and order processing time. Here’s a breakdown of the expected timelines:
    • Processing Time:
      • It takes 1-3 business days to process your order. This includes verifying your payment, preparing the items, and packaging them for shipment.
    • Shipping Time:
      • Standard Shipping: Estimated delivery within 5-7 business days after processing.
      • Expedited Shipping: Estimated delivery within 2-3 business days after processing.
    • Total Delivery Time: The total time to receive your order is calculated as Processing Time + Shipping Time.
      • Example: If you select Standard Shipping and it takes 2 days to process your order, you can expect to receive your order within 7-9 business days.

3. Delivery Expectations

  • We strive to meet the estimated delivery timeframes; however, please note that external factors may impact delivery schedules. These factors include:
    • Public holidays and national events.
    • Weather conditions such as heavy rain, snow, or natural disasters.
    • Unexpected delays from our shipping partners.
  • In such cases, we appreciate your patience and understanding. Our team is committed to keeping you informed of any delays and ensuring your order reaches you as soon as possible.

4. Order Confirmation and Tracking

  • After placing an order, you will receive an Order Confirmation Email and SMS. This message will include:
    • Order Number – To help you track your order and for any inquiries.
    • Order Details – Item description, quantity, and total amount.
    • Estimated Delivery Date – Based on the shipping method selected.
  • Tracking Information:
    • Once your order is shipped, you will receive a Shipping Confirmation Email/SMS containing a tracking number.
    • You can use this tracking number to monitor the status of your shipment on the carrier’s website.
    • Alternatively, you can track your order in the "My Orders" section of your account on our website.
  • Important Note:
    • Ensure your contact details and email address are accurate during checkout to receive all communication promptly.
    • If you do not receive the order confirmation within 24 hours of purchase, please contact our Customer Service Team at:

5. Shipping Methods and Costs

  • We offer a variety of shipping methods to accommodate your needs:
    • Standard Shipping: Economical option with delivery within 5-7 business days.
    • Expedited Shipping: Faster delivery within 2-3 business days.
  • Shipping Costs:
    • Shipping fees are calculated based on:
      • Order weight and dimensions.
      • Delivery location.
      • Selected shipping method.
    • Free Shipping: We offer free standard shipping on orders over a certain amount. Please refer to our Shipping Information page for the latest free shipping threshold.

6. Preferred Carriers

  • We work with reliable and trusted carriers to ensure your order reaches you safely and on time. Our preferred carriers include:
    • FedEx
    • DHL
    • Blue Dart
    • Delhivery
  • The choice of the carrier may vary based on your location and shipping method selected during checkout.

7. Delivery Address Guidelines

  • Accurate Address: Please double-check your delivery address to avoid delays or misdelivery.
  • PO Boxes and APO/FPO Addresses: Currently, we do not deliver to PO Boxes, APO, or FPO addresses.
  • Change of Address: If you need to change your delivery address after placing an order, please contact us immediately. We will do our best to update it before the order is shipped.

8. Delivery Attempts and Missed Deliveries

  • Our carriers will make up to three delivery attempts if no one is available to receive the package.
  • After the final attempt, the package will either be:
    • Returned to our warehouse, and a refund (excluding shipping fees) will be issued.
    • Held at a local carrier facility for pickup. The customer will be notified with instructions for collection.

9. Damaged or Missing Items

  • We take utmost care in packing and shipping your orders. However, if you receive a damaged item or your order is missing an item, please:
    • Contact our Customer Service Team immediately at:
    • Provide the following:
      • Order number.
      • Description and photos of the damaged item.
      • Proof of opening box video and pictures for missing items.
    • We will investigate and resolve the issue as soon as possible by offering a replacement or refund.

10. International Shipping

  • We ship to select international destinations. Delivery times and shipping rates vary by country.
  • Customs and Duties:
    • International shipments may be subject to customs duties and taxes.
    • These charges are not included in our prices and are the customer's responsibility.
  • For more information, please check our International Shipping Policy on our website.

11. Delays and Notifications

  • In the event of any unexpected delays, we will:
    • Notify you promptly via email or SMS.
    • Provide updates on the revised delivery date.
    • Offer assistance and support in tracking your order.

12. Contact Us

  • If you have any questions or concerns about our Shipping and Delivery Policy, please reach out to our Customer Service Team at:
  • We are here to assist you and ensure a seamless shopping experience.

13. Policy Updates

  • We may update this Shipping and Delivery Policy from time to time.
  • Changes will be posted on this page, and the revised policy will be effective immediately upon posting.
  • We encourage you to review this policy periodically for any updates.

We appreciate your trust in Jiarah and are committed to delivering an exceptional shopping experience. Thank you for choosing Jiarah for your fashion needs!